Shipping & Returns

Shipping Policy

1. Delivery Options & Rates

We deliver to all addresses across the United Kingdom (including England, Scotland, Wales, and Northern Ireland).

• Standard Delivery (3-5 business days)

• Express Delivery (1-2 business days)

📍 Note for Highlands & Islands: Deliveries to Northern Ireland, the Scottish Highlands, and islands may take an additional 1-2 business days.

2. Processing Times

• Orders placed before [Horário, ex: 12 PM] Monday to Friday are dispatched the next business day.

• Orders placed over the weekend or on public holidays will be processed on the next working day.

• For hand-made or custom Montessori items: Please allow seven (7)  additional days for production. This will always be stated on the product page.

• 3. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your parcel's journey.

• 🔄 Returns & Exchanges Policy

• We want you and your little ones to love your purchases. However, if you need to return an item, we are here to help. Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items.

• 1. Return Conditions

• To be eligible for a full refund, items must be:

• Unused, unassembled, and in the same condition that you received them.

• In their original, undamaged packaging.

• Complete with all safety certificates, instructions, and small parts (especially important for Montessori materials).

• 2. How to Start a Return

• Contact our customer service team at supportbrambleecub@gmail.com within 14 days of delivery. Please include your order number and the reason for the return.

• We will provide you with a Return Authorization and the return shipping address.

• Package the item securely and post it back to us within 14 days of notifying us.

• 3. Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying the shipping costs for returning items if they simply changed their mind. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• Damaged or Faulty Items: If an item arrives damaged, defective, or with missing parts, please contact us immediately with photos. We will arrange a free replacement or a full refund, including any shipping costs incurred.

• 4. Non-Returnable Items

• For safety and hygiene reasons, we cannot accept returns on:

• Personalised or custom-made items.

• Items showing clear signs of use or assembly.

• Baby items that have been unsealed (e.g., teething toys, fabric items).

• 5. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

• 📞 Contact Us

• If you have any questions about our Shipping and Returns policy, please get in touch:

• Email: supportbrambleecub@gmail.com

• Business Hours: Monday to Friday, 9:00 AM – 17:00 PM (GMT)

​